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#Hp officejet 6500a plus troubleshooting update#
#Hp officejet 6500a plus troubleshooting full#
#Hp officejet 6500a plus troubleshooting code#
#Hp officejet 6500a plus troubleshooting download#

Press right hand arrow 2 times to Resets menu and press ok.

#Hp officejet 6500a plus troubleshooting full#

Semi full reset (can be used to help address intermittent or incorrect printer behavior issues) Press ‘ok’ to activate either of the 3 selections above.18 times to ‘print head rec level 3’ (thorough recovery) ….suggested for severe streaking.17 times to ‘print head rec level 2’ (medium recovery).16 times to ‘print head rec level 1’ (basic recovery).Press right arrow 4 times to ‘service test’ and press ok.Then home key twice……………this will gain access to the Engineering Menu.Print head recovery (runs ‘intensive’ printhead service cleaning routines, i.e. Press right hand arrow 2 times to Print Quality diagnostic report and press ok.Print Quality Diagnostic Page (use to determine if printing alignment is correct) Press right hand arrow 1 time to extended self-test and press ok.

Press right hand arrow 7 times to reports menu and press okĮxtended self test (use to evaluate color performance and obtain total page count).

Self test/printer status (use to print internal printer settings)

Press right arrow 5 times to print diagnostic menu and press ok.

Nozzle test (use to determine if all ink cartridge nozzles/printhead is firing all colors properly) Re-seat PRINTHEAD and/or clean rear electrical contacts and repeat ‘Tap 41’ test to verify connectivity is not the issue.*

Check the 4 th line at the top of the printed report an electrically good/stable PRINTHEAD will state “Pen Status: Pen OK”………if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced.

Use arrows keys to change value to ‘41’ (i.e.

Use arrow keys to advance to the ‘print mech button tap’ menu.

Use arrow keys to advance to the ‘Special Reports’ Menu.

At ‘Support’ Menu, using the arrow key, navigate to the ‘Service Menu’, press Ok.

Press ‘Return’ button (lower left side) four (4) times until ‘Support’ menu is displayed.

Tap 41 PRINTHEAD Health Diagnostics (NOTE: the following procedure applies to touchscreen printer models only): – If smart chip position looks incorrect, return ink cartridge to your refiller for evaluation and/or chip replacement.ģ) Perform Tap 41 (43) PRINTHEAD Health Diagnostics Test, along with supporting service level/diagnostic tests (NOTE: service menu access procedures do vary by HP printer model, refer to HP printer diagnostics document, pages 45-47, to view normal display messages, ) – Replace cartridge if suspected to be physically damaged. – Retest printer using plain paper or a different paper type (standard bond is suggested). Verify cartridge’s smart chip position is correct – see pictures of cartridge chips at following link for reference:

gold contacts) – check for scratches or ink residue. Run thru our quick checklist to evaluate all variables that may be causing the issue: Ģ) Remove ink cartridge and inspect cartridge’s smart chip surface (i.e. However, depending on how much you have printed to date, there could be ‘ink mist’ interfering with the media sensor/sensing optics (a very common problem in the large format printer models). It is suggested to perform the following steps before you decide on replacing the printhead or obtaining a new/replacement printer.ġ) Plain paper should be used for testing to ensure this is not a paper sensing issue. If successful, then test with a different document (via computer). Select ALIGN PRINTHEAD to calibrate the printhead. Check to see if the print quality test print is generated / successful.Ģ. Select PRINTER MAINTENANCE and chose CLEAN PRINTHEAD. Perform the following steps to see if the error state can be cleared:ġ.

#Hp officejet 6500a plus troubleshooting download#

Click on the link below this will explain the issue & offer a printer firmware download to fix the issue and allow you to continue using refilled ink cartridges: click here

#Hp officejet 6500a plus troubleshooting update#

In some cases this error may also be caused by a misplaced smart chip on the refilled ink cartridge inspect chip for proper alignment (refer to ‘missing or damaged’ errors support page).įor refilled HP 950/951 ink cartridge series printer models which display printer/cartridge error messages such as “cartridge missing or damaged”, “cartridge problem”, “cartridge depleted”, etc., there is a new printer firmware update available for your printer model which will enable refilled ink cartridges to function normally.

#Hp officejet 6500a plus troubleshooting code#

For HP 950, 951 ink cartridge series printer models, the 0xc19a0020 error code (or similar numeric sequence), with accompanying message “Problem with printhead”, represents there is either a printer Ink System Failure, a PRINTHEAD alignment problem or the internal PRINTHEAD has electrically failed.